What does the initial walkthrough cover?
We map every common area space, note floor types and specialized surfaces, count restrooms and identify access configurations, and confirm the building's after-hours access protocol for the crew. The walkthrough usually takes 30 to 60 minutes. It's required before we write a scope or provide pricing.
How long does it take to get a written quote?
Two business days from the completion of a walkthrough, in most cases. For buildings where we have enough information from a detailed phone intake, we can sometimes provide a preliminary estimate in one business day, with the full written scope following after an in-person visit.
Do you serve the entire Eden Prairie metro area?
We serve Eden Prairie and the communities within a 25-mile radius, including Minnetonka, Chanhassen, Bloomington, Chaska, Edina, Hopkins, Shakopee, and Excelsior. If your building is outside these areas, call us and we'll confirm whether it's within our service coverage.
Who provides the cleaning supplies?
We provide all cleaning products and equipment. Restroom supplies (paper, soap, liners) are included in the monthly restroom program rate and billed at contracted pricing with a line-item breakdown on the invoice. You do not purchase or manage cleaning supplies separately.
What happens when the usual crew member is sick or unavailable?
We maintain backup coverage for all crew assignments. If the primary crew member cannot complete a service, we deploy backup coverage and notify the property management contact. We do not skip service nights due to staffing. Your building is cleaned on the contracted schedule.
Are you insured?
Yes. We carry general liability insurance appropriate for commercial cleaning in multi-tenant buildings and are bonded. Workers' compensation coverage is maintained for all crew members who enter your property. A certificate of insurance is provided with every written quote. See the Insured & Bonded page for details.
Do you handle CAM billing documentation?
Yes. Our invoices include a line-item breakdown of all charges, including supply costs by product category and quantity, that can be used directly in your CAM reconciliation. We do not add management fees or overhead markups to supply line items.
What is the minimum contract term?
Contract terms vary. Request a quote and we'll discuss what makes sense for your building's situation. We don't require multi-year commitments as a standard condition.
What is your response time for complaints or service issues?
During business hours (Mon–Fri 8:30am–5:00pm), we respond to complaints by the end of the business day. After-hours requests are returned the following business day. For urgent issues, the assigned crew lead is directly reachable for active contract buildings.